Privacy policy

Last updated 1 October 2026

CoHostCompare helps Australian property owners compare short-term rental managers and request quotes from them. It is run by CoHostCompare (ABN 52 679 120 059), a business based in Sydney (“we”, “us”). This policy explains what personal information we collect, why, who we share it with, and your choices. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

Your account: your email address, used to sign you in with a one-time email link. If you choose to sign in with Google or Microsoft, we receive your name and email address from them. We don't store passwords.
Quote requests (owners): your name, email, phone number (optional), the property's address and location, property type, bedrooms, what help you want, timing and any notes you add.
Messages and quotes: messages between you and managers, and the quotes managers send. If you reply to one of our emails about a conversation, we read your reply and add it to that conversation.
Sign-ups and enquiries: the details you give when you ask about a paid plan or partnering with us.
Setup guide: if you ask for our free setup guide, your email, first name (optional), the state your property is in and whether you ticked the box for our setup tips. We use it to send you the guide and, only if you ticked the box, up to four short emails over two weeks. You can unsubscribe at any time.
Feedback: your answers to our feedback form, linked to your account if you're signed in, and whether we've sent you a thank-you. Feedback is read by us only and isn't shared with managers or owners.
Reviews: if you review a manager, your rating and review, published on their profile with your first name and suburb only. Your email and full name aren't shown.
Partners: for businesses that apply to offer services to owners, the contact details and offer they give us, and a count of how many times their offer is clicked. We never pass owners' details to partners.
Paid plans (managers): billing contact and invoice details. Card details are handled by our payment provider, not stored by us.
Managers: the name, email and phone of people who claim or run a manager profile, anything they add to it (fees, services, logo and photos), and their ABN, which we check on the public Australian Business Register. We also record business contact emails that a manager publishes on its own website, to invite it to claim its profile. Every such email identifies us and has an unsubscribe link, which we honour straight away.
Questions about the rules: the questions you type into our rules tool. Don't include personal details in them.
Manager sign-ins: for manager accounts, the day, device type, approximate city (from your IP address) and a scrambled version of your IP address, to keep accounts secure and check that logins aren't shared. We delete these after 12 months.
Earnings estimates: the rounded location you estimated and a scrambled version of your IP address (or your account, if signed in), to limit how many estimates can be run each day. We delete these after 7 days.
Searches: we count searches by postcode (with no address or person attached) to show managers how many owners search in their areas.
Technical information: basic, cookie-free visit statistics (pages viewed, device type, country), and security logs such as IP addresses. We use a sign-in cookie to keep you signed in. We also use the Google Ads tag, which sets cookies so we can tell whether someone who clicked one of our ads went on to request quotes. Our own cookies record, for 30 days, how you first arrived at the site (for example from a Google ad or a link on another website), with a random session number, so we can see in aggregate which sources lead to quote requests. It doesn't receive your name, email, address or property details. You can opt out of personalised ads at adssettings.google.com.
Waitlist: if you joined our waitlist, the details you gave then.

Information about managers from public sources

Manager profiles are built from public information about businesses, including their websites and estimates derived from public short-term rental listings (data source: AirROI). We only create profiles for identifiable businesses, not private individuals. Figures are shown as estimates and are aggregated across a manager's homes; we never show individual listings or guests. A manager can claim their profile to correct it, or ask us to remove it by emailing hello@cohostcompare.com.

How we use it

To run the service: show managers near an address, send your quote requests, deliver quotes and messages, and email you about them.
To send reminders about requests and quotes you have open, including one reminder if you start a quote request and don't send it. You can ask us to stop these.
If you ask us to, to email you when a new manager starts covering your property. You can turn this off on your requests page.
To ask you, once, to review the manager you chose and to review us (for example on Trustpilot). We ask every owner, whatever their experience. Each request has an unsubscribe link.
To keep the service safe, fix problems and understand, in aggregate, how it's used.
To respond to you when you contact us.

We don't sell personal information, and we don't use it for third-party advertising.

What managers see

When you request a quote, each manager you chose sees your first name, your suburb and postcode, and your property details. Your full name, email, phone number and street address are shared with a manager only if you accept their quote. Anything you write in a message is seen by that manager.

Who else we share it with

We use trusted service providers who process information only on our behalf:

Supabase: database and sign-in (hosted in Sydney, Australia).
Vercel: website hosting and visit statistics (servers may be outside Australia, including the United States).
Resend and Google Workspace: sending and receiving email (United States).
Stripe: card payments from managers (Australia and the United States). We never see or store full card numbers.
ClickSend: sends text message alerts to managers who turn them on (Australia).
Google Maps: address search and maps. Google receives what you type into the address box.
Google Ads: measures whether our ads lead to quote requests (United States). It receives pages visited and a random request number, not your details.
Anthropic: answers questions typed into our rules tool (United States). Questions aren't linked to your account.
AirROI: supplies short-stay market data for earnings estimates. We send it only a map location, never your details.

Where information is stored or processed overseas, we take reasonable steps to make sure it's handled consistently with the Australian Privacy Principles. We may also disclose information where the law requires it.

How long we keep it

We keep your account, requests and messages while your account is open, and for up to two years after your last activity so both you and the manager can refer back to them. You can ask us to delete them sooner, or delete your owner account yourself from your account page. Deleting it removes your account, requests and messages; managers you were introduced to keep the contact details you shared with them.

Security

Information is stored with access controls and encrypted connections. No system is perfectly secure, so if we become aware of a data breach likely to cause serious harm, we'll tell affected people and the Office of the Australian Information Commissioner as required by law.

Your choices

You can ask us to show you, correct or delete the personal information we hold about you, or to stop sending you reminders. Email hello@cohostcompare.com and we'll respond within 30 days.

Complaints

If you're unhappy with how we've handled your information, email us first. If we don't resolve it, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

We'll update this page when our practices change. The date at the top shows when it last changed. See also our terms of use.